Servisource 1 - Utilities






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Monarch® 6015™ Printer FAQs

Why do I experience missing print on some receipts?
If you are using Symbol's API (Application Programming Interface) with the 6015 printer, you may occasionally notice missing print. To correct this situation, manually change your flow control (handshaking) protocol. For more information, refer to Symbol's API documentation.

Will the 6015 printer work with satellite forms?
Yes, for more information, check out our satellite forms demo and source code (SF6015.zip).

Why does the printing alternate between dark and light?

You may not be using Monarch® supplies. The following supplies are available from Monarch:
900148 - 10 roll case
900149 - 50 roll case
900150 - 400 roll case

Use rechargeable NiCad or NiMH batteries. The composition of rechargeable batteries produces more consistent print quality over alkaline batteries. Alkaline batteries cannot maintain the power output required to produce high quality print.

Use the optional AC adapter: 115VAC adapter part number is 120212; 230VAC adapter part number is 120220.

You may need to adjust your print contrast. Your application may or may not support adjusting the print contrast. Monarch recommends designing your applications so the user can adjust the print contrast. See a test application (PEL Test Application.prc) and source code (PEL Test Application Source.zip).

Unzipping the Source Files
Use pkunzip or WinZip® (http://www.winzip.com) to unzip the demos files. Make sure that if using pkunzip you use the "–d" option to recreate the directory structure. Using WinZip, make sure that the "Use folder names" option is checked after you click the Extract button. These two methods create the file structures needed to open the source code in Metrowerks® CodeWarrior®.
Metrowerks® CodeWarrior® Downloads
For each of the downloads you will find the source code and a .prc file. The .prc file is the actual Palm Computing® Platform executable file.
Loading the files onto a Palm Computing® Platform Device
To run any of the executables written using Metrowerks CodeWarrior, you need to load the .prc file from the demo application along with two other files: printcap.pdb and ptDynLib.pdb into your Palm Computing® Platform Device by using the HotSync® application. These two files (printcap.pdb and ptDynLib.pdb) only need to be loaded one time, after that you can just load the demo program .prc file.
Note: Check with the documentation provided with your handheld computing device on using HotSync and installing the desktop software.
Opening the Source Code in Metrowerks CodeWarrior
When the source code is opened in Metrowerks CodeWarrior, you will likely receive an error message stating that the "Includes" and "Libraries" file path is invalid. Modify your target settings to include the proper directories from your CodeWarrior installation.

Updated: 10/7/2002