Servisource 1 - Barcode Product Warranty






	Call 1-800-543-6650 press 2 for Service and Support.

Paxar® Barcode Product Limited Warranty
Thank you for purchasing a Paxar® or Monarch®-brand barcode product. Paxar warrants that your product will be free from defects in material and workmanship for a period of one (1) year from the date of shipment by Paxar. Please read this warranty very carefully. THIS WARRANTY IS A LIMITED WARRANTY AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Warranty Period - The limited warranty starts on the day the product is shipped from Paxar and ends after a period of one (1) year or when the product’s life has been exceeded, whichever occurs first.
Parts and Labor - Paxar will provide new or remanufactured parts and labor, free of charge, to correct defects in material and workmanship for the product(s) covered by the limited warranty during the warranty period. This limited warranty is a depot warranty only.
Shipping - The customer is responsible for inbound transportation charges and Paxar is responsible for return transportation charges (via ground) to correct defects in material and workmanship during the limited warranty period.
Packaging - Products returned shall be packaged in the original packaging and shipping container or comparable container. In the event the product is not packaged properly or if shipping damage is evident, Paxar will not accept the printer for service under warranty. Products received in unsuitable containers will be returned in Paxar-approved packaging at the customer’s expense.
Thermal Printhead Warranty - The thermal printhead is covered by a prorated limited warranty of six (6) months or one million (1,000,000) inches of use, whichever occurs first.
Printheads used with Monarch® TUFF-MARK® supplies or PAXAR 611/612 printers are warranted for six (6) months or 100,000 inches, whichever occurs first. Physical damage to the printhead is not covered by the limited warranty.
Battery and Cable Warranty - Batteries and cables are covered by a prorated limited warranty of three (3) months from the date of shipment. Physical damage to the battery(ies) or cable(s) is (are) not covered by the limited warranty.
Consumables - The product limited warranty does not include or cover consumables or sundry items such as ribbons, tags, labels, knives, batteries, cables or thermal printheads (see above battery, cable, and thermal printhead warranty).
Use of Supplies - Only genuine Paxar® or Monarch® supplies are recommended for use in Paxar products. This limited warranty does not cover service required as a result of the use of non-Paxar supplies.
Host Communication - Service required to develop or correct on-line host communications, including the use of non-Paxar communications cables, is not covered by the product warranty.
Operating Instructions - Proper operation of the product requires the user to read and follow the operating instructions. The limited warranty does not cover service that is required as a result of operator error and or failure to read and follow the documentation included with the product.
Installation and Training - Installation and training of the operators is a professional service that is available on a time and material basis. Installation and training is not covered by the limited warranty.
Exclusions - This limited warranty covers defects in material and workmanship only and does not cover damage to batteries and cables or caused by accident, abuse, violence, acts of God or use of non-Paxar or non-Monarch supplies, or those not meeting the Paxar specifications.
Paxar shall not be liable for direct, indirect, or consequential damages, costs, expenses, lost profits, or lost savings resulting from the use, operation, or malfunction of the verifier.
This limited warranty is valid only in the United States of America.
This limited warranty is the only warranty on which the customer can rely. Paxar reserves the right to make changes in the products, programs and their availability at any time and without notice.
This warranty is void if the product is altered or repaired by anyone except a Paxar service representative or contrary to the instructions provided by Paxar.
To Initiate a Warranty Claim - The customer must follow the steps below in order to make a warranty claim under the limited warranty:

Call (800) 543-6650 in order to report your problem to our technical support center.
A Paxar technical support specialist will work with you to attempt to resolve the problem by telephone.
If telephone resolution of your problem is unsuccessful, the technical specialist will issue an incident # for you to return your product prepaid, for warranty repair, subject to the terms of the limited warranty above.

Updated: 5/9/2005