Servisource 1 - Service Agreements






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Maintenance Agreements

Paxar offers several different types of Maintenance Agreements designed to best fit the way your company operates. We can come to you if you choose one of our On-Site agreements or your equipment can be shipped in to our Electronic Repair Center for Depot agreements.

All On-Site maintenance agreements provide service coverage from 8:00am to 5:00pm Monday through Friday excluding national and Paxar holidays. Depot service agreements require the customer or end user to return the product prepaid to Paxar and Paxar returns the product prepaid UPS Ground.

Custom maintenance programs, tailored to fit individual customer requirements, are available on a custom quote basis.

For more information on the types of agreements see below or click here to have one of our Contract Specialists contact you.

On-Site Maintenance Agreements      [Download Form]
Preferred Plus Service
Standard Service Preferred
Standard Service - Vantage

Depot Maintenance Agreements      [Download Form]
Preferred Plus Depot
Standard Depot Preferred
Standard Depot Vantage

To request more information on our Maintenance Agreements, fill out the form below.

Name:

Company:

Address:

City:          State:

Zip Code:      Country:

Phone:

Fax:

e-mail:

Comments:

Please send me information on the following:

9403^™ Printer
9430R^™ Printer
6017^™ Printer
9416^™ Printer
9460^™ Sierra Sport^™2
9460IP^™ Sierra Sport^™2
9490^™ Renegade^™
7400^™RF link 9825^™ Printer
9850^™ Printer
9855^™ Printer
9860^™ Printer
Pathfinder^® Ultra^® Silver 6032^™
Pathfinder^® Ultra^® Gold 6037^™
Third Party Printer

Type of Agreement considering:

On-site
Depot
Not Sure

On-Site Maintenance Agreements    [Download Form]
Preferred Plus Service
The Preferred PLUS Maintenance Agreement is available for all Monarch®-brand printers in which Monarch®-brand supplies are used exclusively. The purchase of this agreement qualifies the printer for the Paxar Customer Satisfaction guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement also provides coverage for damage, abuse and ANY service required during the product's stated life. Loss of the product is not covered under this agreement. Paxar will maintain an on-site spare printhead free of charge. Paxar will provide priority response to service requests. Paxar will also provide an on-site hot swap spare printer (minimum of five or more covered printers per site) and priority response to service requests.

Standard Service – Preferred
The Standard Preferred Maintenance Agreement is available for all Monarch models in which Monarch®-brand supplies are used exclusively. The purchase of this agreement qualifies the model for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement does not include damage or abuse.

Standard Service - Vantage
The Standard Vantage Maintenance Agreement provides all parts and labor required for necessary repairs due to systems failures except thermal printheads. This agreement does not include damage or abuse.

Depot Maintenance Agreements    [Download Form]
Preferred Plus Depot
The Preferred PLUS Maintenance Agreement is available for all Monarch®-brand printers in which Monarch®-brand supplies are used exclusively. The purchase of this agreement qualifies the printer for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement also provides coverage for damage, abuse and ANY service required during the product's stated life. Loss of the product is not covered under this agreement. Paxar will provide priority depot turnaround (same or next business day repairs) for products covered by this agreement.

Standard Depot – Preferred
The Standard Preferred Maintenance Agreement is available for all Monarch®-brand printers in which Monarch®-brand supplies are used exclusively. The purchase of this agreement qualifies the model for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement does not include damage or abuse.

Standard Depot – Vantage
The Standard Vantage Maintenance Agreement provides all parts and labor required for necessary repairs due to systems failures except thermal printheads. This agreement does not include damage or abuse.

Updated: 4/28/2004