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FAQs and MPCL Status Codes
Select a product below to find answers to some of the Frequently Asked Questions. Search for an definition to a status code by using the Status Code Utility. Type in a number and the utility will display the definition.
Apparel Printers FAQs 
Models 636/656 (Beige) 636B/656B (Gray) 545/676/686 Printer FAQs
- "Check Stacker" is displayed on the printer's panel.
- Check to see if the stacker is full.
- Make sure the stacker full sensor is not in the UP position.
- Clean the jam sensor with compressed air or a cotton swab.
- The text displayed on the front panel is unreadable.
Turn the printer is OFF and then back ON. If this does not solve the problem, complete a printer reset.
- Make sure the printer is OFF.
- Turn SW2 ON located on the stacker side of Gray models (beige models require removal of the back cover to gain access to SW2 on the Thermo Control Board, which is the largest upright board).
- Turn the printer ON - the display shows "Ready for Batches".
- Turn the printer OFF and turn SW2 OFF before resuming normal operation.
- A line appears through my print and/or the scanner stops the machine with a verifier halt.
Turn the printer is OFF and then back ON. If this does not solve the problem, complete a printer reset.
- Make sure the printer is OFF.
- Clean the print head. Refer to the User's Manual for more information.
- Print a test pattern.
- If the line is still present, replace the print head.
- "Missed Sense Mark Error" is displayed on the printer's panel.
- Clean the light bar and index sensor. Refer to the User's Manual for more information.
- Make sure the format size matches the material.
- Make sure the checkout format is 11 inches when printed and cut. If not, adjust the feed roller pressure. Refer to the User's Manual for more information.
- Make sure the sensor is aligned with the sense mark on the material.
- The Ink feeds under the blue feed roller with the material.
- Make sure the ink is threaded properly. Refer to the User's Manual for more information.
- If your machine is equipped with an adjustment knob at the end of the ink arbor, adjust the right hand take-up knob first. Adjust each knob clockwise ½ turn at a time and then test with a small print job.
- Some machines have fiber disks on the back of the arbor assembly. Make sure the fiber disk has not been covered with oil. If so, contact technical support: 1-800-543-6650 to change the fiber disk.
- The material moves to one side or moves side-to-side as it feeds through machine.
- Make sure all rollers are clean and the ink is centered over the material.
- Make sure print head pressure is equally distributed across the WEB.
- Adjust the feed roller. Refer to User's Manual for more information or contact technical support: 1-800-543-6650.
- The ink pull or drive roller is running backward.
The cable between the Thermo Control Board and the Head Driver Board may need to be reseated or replaced. Contact technical support: 1-800-543-6650.
PC Mate Plus Software FAQs
- What Operating Systems are supported by PC Mate Plus?
Microsoft® Windows® 95, 98, ME, NT®, 2000, and XP.
- The graphic or logo is not being printed on the supply.
- Make sure the "download graphic box" is checked in the field attributes window.
- Verify that the graphic or logo has been downloaded to the printer's PCMCIA card. If the graphic is not present, use the PCMCIA manager to transfer the file to the card. Note: Beige model printers only support .pcx files.
- PC Mate Plus will not open, or the program receives general protection fault.
- Locate the pcmplus.ini file from Windows C:\paxarwin and delete it. Note: In older versions of PC Mate Plus the .ini file is located in C:\Windows.
- Reboot the PC after deleting the file. Start PC Mate Plus to recreate a new pcmplus.ini file. Make sure you configure your printer's settings using the utility menu.
- If PC Mate did not start, you will need to run the TUtility program in C:\paxarwin or download the file: TUtility.zip
- To run Tutility, double click the Tutility.exe file to extract the files.
- Use the program to navigate to the Paxarwin Folder and select OK.
- Select Table from the Menu Bar and then select the first file with the .db extension. Double Click the selected file then select verify. If a problem is detected, the program asks if you would like to rebuild the file. Select rebuild for each .db file untill all are done. Reboot the computer and try again. If the problem persists you may need to reinstall the program. For additional assistance contact technical support: 1-800-543-6650.
- PC Mate Plus has duplicate fields.
- Download PcmChk. PcmChk.exe
- Load Pcmchk utilities.
- Run the utility and then select the file on the top toolbar.
- Select Analyze Database and navigate to the Paxarwin Directory. Select all files, one at a time with the .db extension and the program will complete an Automatic repair.
SS Finisher FAQs
- "Align Stock" is displayed on the printer's panel.
- Make sure the sensor is positioned over the sense mark and the Orange light on the sensor turns off. If the sensor light does not turn off, adjust the Sensor Adjustment. Refer to the User's Manual for more information.
- Make sure the size of the material is the same as the size displayed on the printer's panel.
- Make sure the sensor mark on material is printed clearly and to the specifications for the SS Finisher.
- SS Finisher will not cut or partially cuts the material.
- Make sure the power supply is turned on and adjusted correctly.
- Make sure the knife blade is level, if not, level the knife blade. Refer to the User's Manual for more information.
- Make sure there are no grooves in the horn. If so, reposition the horn. Refer to the User's Manual for more information.
9414 and 9416 Printer FAQs
- No power to the printer.
9414 Printer (Beige): Check Fuse located at the top of the power supply. Use a 250V/5Amp fuse. If the fuse is blown, change it. If it blows again, the printer AND power supply needs to be sent in for service. If the fuse is not blown and there is still no power, send printer AND its power supply in for service to the location at the end of this document.
9416 Printer (Charcoal): Make sure printer is plugged in and switch is in the on position. If the green LED is not on at the top of the power supply, then it has no power, it is damaged or the wrong power supply is plugged in. It should be an 18~24 volt DC supply. Printer should have a green light on it above the button. If not, send the printer AND its power supply in for service to the location at the end o this document.
- If there is a red light on the printer.
9414 Printer (Beige): Unplug power cord from keypad. Calibrate printer by holding feed button down on power up. Let the light blink red twice and let go of feed button. Printer should advance a few blank labels, and then give a diagnostic label. Turn printer off, and then back on. Plug keypad in and see if unit prints properly. If not, place a Technical Support call by calling the number at the top of the page.
9416 Printer (Charcoal): Unplug power cord from keypad. Calibrate printer by holding feed button down on power up. Let the light blink orange twice and let go of feed button. Printer should advance a few blank labels, and then give two diagnostic labels. Plug keypad in and see if unit prints properly. If not, place a Technical Support call by calling the number at the top of the page.
- Printer has light or no print.
9414 Printer (Beige): Make sure the platen roller, is not damaged with any cuts or holes in the rubber, and there is no sticky residue or labels wrapped around it. Make sure the print head, which is located on the lid, has no labels or adhesive stuck to it. Clean these areas with a soft rag and rubbing alcohol. Also make sure the proper power supply is being used. This printer should have a 16-volt AC power supply. Last, make sure the labels being used are within 12 months old and have been stored in a cool dry place. If all of the above does not resolve issue, then the printer will need serviced. Send the printer AND its power supply to the address at the end of this document.
9416 Printer (Charcoal): Make sure the platen roller, is not damaged with any cuts or holes in the rubber, and there is no sticky residue or labels wrapped around it. Make sure the print head, which is located on the lid, has no labels or adhesive stuck to it. Clean these areas with a soft rag and rubbing alcohol. Also make sure the proper power supply is being used. This printer should have an 18~24 volt DC power supply. Last, make sure the labels being used are within 12 months old and have been stored in a cool dry place. If all of the above does not resolve issue, then the printer will need serviced. Send the printer AND its power supply to the address at the end of this document.
- Light is green when the printer is turned on, but turns red when an item is pushed.
9414 Printer (Beige): Calibrate printer to get a diagnostic label. See number 2 for calibration instructions. Look at the diagnostic label (illustration is below) next to the “COM” setting. The first number should be 19200. If it is not, make sure the light is green on the printer and cycle the power on the keypad. You will see the keypad say “Sending I Packet Command to Printer”. See if the unit prints properly. If not, place a Technical Support call by calling the number at the top of the page.
9416 Printer (Charcoal): Calibrate printer to get a diagnostic label. See number 2 for calibration instructions. Look at the first diagnostic label that printed (illustration is below) next to the “COM” setting. The first number should be 19200. If it is not, make sure the light is green on the printer and cycle the power on the keypad. You will see the keypad say “Sending I Packet Command to Printer”. See if the unit prints properly. If not, place a Technical Support call by calling the number at the top of the page.
- If keypad has no power.
Make sure power supply you are using is correct. The keypad should have a 12-volt DC power supply. Try a new power supply. If this does not resolve issue, then the keypad will need serviced. Send the keypad AND its power supply to the address at the end of this document.
- If the keypad displays foreign characters on the display.
The keypad may display letters or numbers, “OK”, or have a “SYNTAX ERROR” on the display at times. If this happens, the keypad needs to have its software reloaded. If you have the Update Utility, you may reload the keypad yourself. If the screen displays “OK”, you may also need to change the baud rate to 9600 under the Setup in the Update Utility. If you do not have the Update Utility software, you can either purchase the software from your vendor or send the keypad in for service to the address given at the bottom of this document.
To prevent downtime with your Model 9416 printer please exercise care when closing the cover. Do not allow the cover to fall closed as it can break the cover interlock post shown below:
To prevent breakage use gentle pressure to provide support to the cover as you lower it to the feed roller. Once the cover contacts the roller firmly press the cover to the fully closed or latched position.
Send equipment in for service to:
Paxar ERC
200 Monarch Lane - Door 39
Miamisburg, Ohio 45342
9425 and 9474 Printer FAQs
- Supply error.
- Verify supply type selected matches the supplies installed in the printer
- Make sure supply roll is secure .
- Verify print head pressure adjustment is correct- wide/narrow setting should match supply width detailed in the Operator's Handbook.
- Supply should be running against the inside edge of the supply path.
- Contact technical support: 1-800-543-6650.
- Ribbon error.
- Ribbon must be seated all the way against the inside edge of the printer.
- Verify the ribbon material is positioned all the way into the ribbon sensor.
- After loading, turn take up knob several times to advance ribbon to eliminate any folds and to provide even tension across the width of the ribbon.
- What is my password?
- M9400 is the operator password.
- MANAGER is the universal password for port settings, printer configuration and format entry.
- Contact Technical Support if M9400 or MANAGER does not allow access to password protected menus.
9800 Series Printer FAQs
- Where can I find Windows Drivers for my printer?
Some software packages come with drivers for the printers, other drivers are available at: Monarch® Windows® Printer Driver (Version 2.1)
Legacy 16-bit Windows Printer Drivers.
Printers Supported: 9403™, 9820™, 9830™, 9835™
Operating Systems: Microsoft® Windows® 3.1/95/98
For more Windows printer drivers, visit Seagull Scientific.
- No response from printer when trying to print using either the Internal Ethernet card or the External Parallel port.
The 9800 with ethernet capabilites shares the parallel port bus between an internal and external parallel port. Be sure to specify the correct port via the main menu.
- From the Main Menu press Escape / Clear and press the Right Arrow to display the Setup menu options.
- Press Enter.
- Press the right arrow to display Port settings.
- Press Enter.
- Press the right arrow to display Parallel Comm.
- Press Enter.
- Set the Port for "External" if using the external parallel port or the external Ethernet card.
- Set the Port for "Internal" if using the internal ethernet card.
- the arrows to select Mode after specifying the Port - It is recommended that you set the Mode to IEEE if you need bi-directional communications to your host application.
- I cannot "see" the printer on my network.
- Download and install the Net Manager Utility
Note: Download and extract the contents of the zipped file. Run setup.exe to install NetManager 3.0 to the following path: "C:\Program Files\Monarch Software\NetMgr\NetMgr.exe".
- NetManager is the one utility that allows you to configure a Model 7410/7411 Wired or Wireless Ethernet Print Server from Microsoft® Windows® NT®, 2000®, XP®, and VISTA™ environments. NetManager also supports earlier versions of our Ethernet cards previously viewed only with MonarchNet.
- Assign the IP address per your particular network requirements.
Printers Supported: 9825™, 9840™, 9850™, 9855™, 9860™
Operating Systems: Microsoft® Windows® NT®, 2000®, XP®, and VISTA™
Documentation:
Assign the IP address per your particular network requirements.
- Status Code 400:
This is typical with an AS/400 system. The following parameters may be used when setting up your outqueue:
Host print transform- *yes
Mfr type and model- *wscst
Wrksta custom object- qwpdefault
- Status Code 411:
Framing Error. The baud rate values may be mismatched between the host and the printer serial port. Make sure all parameters on the Host and the Printer's Serial port match exactly.
- Status Code 616:
Failed dot/s cannot be shifted to allow the bar-code to print. The bar-code field will be replaced with a grey-scale pattern instead of printing a code that would scan with incorrect information. Call customer service to order a new printhead.
- Status Code 704:
Supply error. Make sure the printer or software is set up for the supply type installed in your printer, black mark, die cut, etc. Some printers only support one type of supply indexing method.
- Status Code 757:
The label format dimensions differ by more than 0.25” from the calibrated length of the supplies installed in the printer. When this code appears, press "escape" and the label will print as much information as possible on the label. To prevent this code from displaying again, the format dimensions may need to be altered to match the supplies or the correct supply length needs to be set to match the format dimensions.
- I need to ship my printer, what's the best way to do that?
- Remove the ribbon roll, if one is loaded.
- Remove the supply roll, if one is loaded.
- Close the printhead by pressing down on the thumb well until you hear it click into place.
- Place the printer in the original box and secure with packaging material. If you do not have the original packaging, use the following part numbers to order the packaging material for your printer(s).
| Plastic Cover Printers | Description
and Qty. |
|---|
| 00065501 | Carton (1) |
| 00065502 | Corrugated Pad (1) |
| 00065503 | Corrugated Pad (1) |
| 00065507 | Foam Pad Set (1)
|
| Metal Cover Printers | Description and Qty. |
|---|
| 00066101 | Carton (1) |
| 00066102 | Foam Pad Set (1) |
| 00066105 | Corrugated Pad (1) |
6020 Series Printer FAQs
- My Scout says "format?" What should I do?
Key in the number of a format in the printer's memory and press the enter key to retrieve it. If you are not sure what format numbers are available, start at number one and work your way through until you find the format you need. Some printers have multiple formats.
- My printer is feeding more than one label at a time. What should I do?
Verify the printer is properly loaded and calibrated for the label stock. Refer to the Operators Handbook for proper loading/calibration procedures.
- My printer is jamming or displaying "label jam". What should I do?
- Verify the label stock is loaded correctly. The paper must be over the metal peel bar.
- Make sure the black mark sensor is not gummed up or covered by a label.
- If cleaning is needed remove the sensor and clean with cotton swab and isopropyl alcohol.
- Verify the black mark sensor is not dislodged from its position, the sensor must be seated firmly in its holder.
- My printer is asking for a correct date but it will not retain the information I enter. What should I do?
The printer must have a complete date as shown: 06-20-2002.
- The print on my label is compressed. What should I do?
- Make sure that the supply is not bound up in the supply holder.
- The supply roll should unwind easily.
- Check the Supply loading section of the Operator's Handbook for additional information.
- How do I change from numeric to alpha characters shown on the keyboard?
- Press the shift key and then the / or #3. This will make the screen have a double line as shown: --.
- At the - - prompt, key in the number that corresponds to the letter or symbol you wish to enter.
- When finished, press the shift key followed by the / or #3 to return to numeric characters.
- Refer to the User's Manual for more information.
- The print on my label is light on one side. What should I do?
Make sure the platen / feed roller module is latched and locked in place.
Note that both release buttons are fully forward through their slots. The feed roller is fully latched into place to allow the print head to transfer heat evenly across the labels.
6032 Printer FAQs
- How do I get my printer to "beep" when the trigger is pressed?
- The "beep" function was introduced February 2003. Older units prior to this date may need the firmware updated. Send the printer in to Service with a note requesting the latest firmware with the "beep" function installed.
- Check the volume of the printer. Contact technical support for more information.
Caution: The connection to the speaker may become disconnected if the printer was dropped or hit hard. Contact technical support for more information.
- My printer erases characters when I press the backspace button. Previous versions used to underline the character.
Firmware version 1.5 of the 6032 uses the backspace key just like Scout 6020 and 6021 printers which erases characters. Reflashing the printer to version 1.5 or higher will update the printer.
Note:If your printer is still under warranty, send it to service with a note requesting firmware 1.5. This is covered under the standard warranty agreement that came with the printer.
- How can I print special characters like "? $ %" with my 6032 printer that are not listed on the printer keyboard?
- Are there no-print zones on the 6032 label?
Yes, the no-print zone is the area at the beginning or end of a label, which cannot be imaged due to motor ramping or stock motion limitations. No-print zones also exist along the edge of the supply to account for supply drift.
| a | Leading Edge NPZ
There is no software imposed acceleration no-print zone. However, a 6 mm (0.235") no-print zone is recommended at the beginning of the label to ensure optimal print quality. |
| b | Trailing Edge of Label NPZ
The recommended deceleration No-Print zone is 3 mm (0.115"). Imposing on the deceleration No-Print Zone may lead to poor print quality or truncated formats. |
| c | Right side No-Print Zone
The recommended inside no-print zone is 1.5 mm (0.060”) to account for supply drift on supply less than 1.89" wide. For 2.0” wide supply, c = 0.055"
(2.0 -1.89)/2 |
| d | Left side No-Print Zone
The recommended outside no-print zone is 1.5 mm (0.060") to account for supply drift on supply less than 1.89” wide. For 2.0” wide supply, d = 0.055”
(2.0 -1.89)/2 |
| i | Image Width
The maximum value for i = 48 mm (1.89"). |
| p | Supply Width
For peel mode, w not to be less than 0.50" and not to exceed 2.05".
For non-peel mode, w not to be less than 0.50" and not to exceed 2.0". |
Supply
Tolerance | Supply Tolerance
Feed direction supply tolerance is ±0.76 mm (±0.030”), Black Mark Feed direction tolerance is 0.12 mm (±0.005”). |
6030, 6035 and 6037 Printers FAQs
- My printer is feeding more than one label at a time. What should I do?
Verify the printer is properly loaded and calibrated for the label stock.
Refer to the Operator's Handbook for proper loading/calibration procedures. Contact technical support if this persists.
- My printer is printing light on one side of the label. What should I do?
Make sure both release buttons on the top cover are latched.
- My printer is asking for a correct date but it will not retain the information I key in. What should I do?
The printer must have a complete date as shown in this example: 06-20-2002
- My labels are jamming and sticking in the front of my printer.
Make sure that the labels are loaded over the top of the peel bar and not underneath. If not, labels wrap around the rollers and cause improper feed. Check the supply loading section of the Operator's Handbook for additional information.
Warning: Incorrect loading of the printer can cause physical damage to the printer that requires repair/replacement of parts, and may not be covered under warranty.
- My printer will not communicate through my cable.
- For models 6030 and 6035: Make sure the ring around the communications port on the printer is not pressed in. Make sure the pins in the cable are no bent.
- For model 6037: Make sure that the cable is pressed all the way in. If connected correctly, the cable will click into place.
- Make sure all parameters on the Host and Printer's Serial port match exactly. There is no one specific setting that works for everyone. Make sure that you're using the settings given to operate on your system configuration.
- Are there no-print zones on the 6037 label?
Yes, the no-print zone is the area at the beginning or end of a label, which cannot be imaged due to motor ramping or stock motion limitations. No-print zones also exist along the edge of the supply to account for supply drift.
| a | Leading Edge NPZ
There is no software imposed acceleration no-print zone. However, a 6 mm (0.235") no-print zone is recommended at the beginning of the label to ensure optimal print quality. |
| b | Trailing Edge of Label NPZ
The recommended deceleration No-Print zone is 3 mm (0.115"). Imposing on the deceleration No-Print Zone may lead to poor print quality or truncated formats. |
| c | Right side No-Print Zone
The recommended inside no-print zone is 1.5 mm (0.060”) to account for supply drift on supply less than 1.89" wide. For 2.0” wide supply, c = 0.055"
(2.0 -1.89)/2 |
| d | Left side No-Print Zone
The recommended outside no-print zone is 1.5 mm (0.060") to account for supply drift on supply less than 1.89” wide. For 2.0” wide supply, d = 0.055”
(2.0 -1.89)/2 |
| i | Image Width
The maximum value for i = 48 mm (1.89"). |
| p | Supply Width
For peel mode, w not to be less than 0.50" and not to exceed 2.05".
For non-peel mode, w not to be less than 0.50" and not to exceed 2.0". |
Supply
Tolerance | Supply Tolerance
Feed direction supply tolerance is ±0.76 mm (±0.030”), Black Mark Feed direction tolerance is 0.12 mm (±0.005”). |
6039 Printer FAQs
- What is the weight of the Platinum?
The Platinum weighs 40 oz with a full roll of supplies and a battery.
- How fast will the Platinum print?
The Platinum has a variable speed paper motion system. The Platinum printing software analyzes the format of the label and combines the charge level of the battery and the temperature of the printhead to determine the optimum printing speed. The speed can range from a maximum of 1.5 in/sec. to 4 in/sec.
- What is the maximum drop height?
The Platinum has been drop-tested to 4 feet onto concrete with one drop on each side (for a total of 6 drops per machine).
- Does the Platinum have a backup battery?
Yes. It has an internal rechargeable lithium-polymer battery. It supports the Microsoft Windows CE based platform.
- How long will the backup battery last?
It will keep the Windows CE electronics alive for 19 hours when the electronics are in the suspend state and the main battery is removed from the handle. If the main battery remains in the handle, power is pulled from it and not from the backup battery.
- How long does it take to charge the Platinum’s main battery?
To charge a battery to the 80% level it takes approx. 90 minutes to fully charge
a battery it could take up to 3 hours.
- How long will a fully charged main battery last?
Depends on the amount of printing on each label, the number of scans, the amount of data scanned for each label, the level of power management enabled in Windows CE, the usage of the backlight on the display and the amount on time it is on and the host computer and the idle time between each operation. Also if a radio connection exist, how many times and how much data is communicated between the Platinum and if power management on the radio and to what level.
- What type of communications connection does the Platinum have?
USB On-the-Go port that is used for USB host or USB peripheral Communication.
- What is a USB On-the-Go port?
It is a USB port, Mini-AB, which can support either a host or a device. As host the USB port supplies the power to a device (like a USB keyboard or USB flash drive) and as a device the port accepts communications from a host (PC) via ActiveSync.
- What is the USB version?
The USB port is compliant to version 2.0. This is important because the Version 2.0 transmission rate is up to 480 Mbps.
- What other communication capabilities does the Platinum have?
The Platinum has a Compact Flash card slot that can be used to provide other types of communications.
- Which Compact Flash adapters are supported by the Platinum?
We currently support the Symbol Spectrum 24 802.11b WLAN radio, the Socket Communications P500 802.11g WLAN Radio, and the Socket Communications BL4538 Bluetooth radio.
- Do the Platinum support any other means of communications?
Yes, we support an USB-to-Serial port adapter and an USB-to-Ethernet (RJ45) adapter. (StarTech USB1100S recommended).
- How much program storage memory does the Platinum have?
The base printer comes with 64MB of Flash Memory, approximately 39MB is used for the operating system, the remaining 25MB is available to be used as persistent storage (like a built in USB flash drive). Additional storage space can be added via the internal SD Memory card slot. For more information about data persistence, see this Technical White Paper - Monarch Pathfinder Ultra Platinum Data Persistence
- What size SD memory cards do we offer?
We currently offer compatible 256 MB and 512 MB memory cards.
- What is the current version of the Microsoft Windows CE operating system used by the Platinum?
The current version is Windows CE 5.0
- What is the current version of the Microsoft Windows .NET Compact Framework supported by the Platinum?
The current version is .NET Compact Framework 1.x with plans to support the NET Compact Framework 2.0 soon.
- What is the current development environment for the Platinum?
Because the current version of the .NET Compact Framework is version 1x, the development environment is Microsoft Visual Studio 2003 (7). When the Platinum is released with support for .NET Compact Framework 2.0 the development environment will be Microsoft Visual Studio 2005 (8).
- What Software Development Kits are available?
Visual Studio 2003 SDK (Visual C++) for .NET application development, eMbedded Visual C++ SDK for driver development and Com.
- How can I restrict user access to the Start Menu or any unspecified application?
The Taskbar Lockdown option prevents access to the Start Menu or any unspecified applications without a password. The system administrator selects which applications are accessible when the taskbar is locked.
Refer to the System Administrator's Guide (TC6039SA) for more information and complete instructions on using the Taskbar Lockdown Option and other administrative tools.
- How do I edit and print the owner's Product ID and Serial Number?
The Asset Tracking label contains the Paxar Product ID and Serial Number as well as the owner's Product ID and Serial Number. You can change the owner's Product ID and Serial Number with a password.
Refer to the System Administrator's Guide (TC6039SA) for more information and complete instructions on using Asset Tracking and other administrative tools.
- How is the Platinum utilizing COM?
COM, which stands for Component Object Model, provides language-neutral object implementations, which allows utilization in a diverse range of environments. Our COM SDK provides information for using COM in conjunction with JavaScript (or other compatible ECMAScript) and other web technologies. This allows customers to take full advantage of the capabilities of the Platinum while enjoying the benefits of centralized web applications.
- Where can I find the SDK?
You can find them on our Printer Utilities page.
- Can the Platinum be connected to an IBM AS-400 Computer?
With Terminal Emulation software, the Platinum can emulate a 5250 terminal.
- What other terminal can be emulated?
3270, VT100, VT220 and Telnet
- What network and download management tools does the Platinum support?
The Platinum supports Wavelink’s Avalanche remote device management software suite.
- What encryption is provided by the compact flash radios?
The Symbol 802.11b radio (LA-4137-WW) provides 40 and 128-bit WEP (encryption, decryption), Kerberos V5, KeyGuardTM MCM and 802.1X EAP-TLS.
The Socket 802.11b/g radio (P500) provides 40/64 and 128 bit WEP encryption, WPA-PSK, AES, WPA2, 802.1X authentication with EAP-TLS or PEAP.
- Can the Platinum support WPA2-AES encryption?
With the addition of the Juniper Networks Odyssey Access Client software, the Platinum supports advanced encryption protocols including WPA and WPA2-AES. It also supports a wide variety of EAP types including EAP-TTLS, EAP-PEAP, EAP-TLS EAP-FAST and LEAP, EAP-SIM and EAP-MD5.
- Will Paxar develop customer specific software for the Platinum?
Yes, contact Doug Chandler at 937-865-2487 for a quote.
- What barcodes can the Platinum scan?
UPCA +2/+5, UPCE +2/+5, EAN8 +2/+5, EAN13 +2/+5, Interleaved 2 of 5, Code 11, Codabar (NW7), Code 128, Code 39, Code 93, MSI, RSS.
- What Barcodes can the Platinum print?
UPCA +2/+5, UPCE +2/+5, EAN8 +2/+5, EAN13 +2/+5, Interleaved 2 of 5, Codabar (NW7), Code 128, Code 39, MSI, PDF-417, MaxiCode, Code 16K, Quick Response, Postnet.
- Does the platinum provide a way to restrict user access?
Yes, the core software released in January 2007 provides these capabilities.
- What is the maximum imaging size?
If you reallocate the Image buffer memory, you can print up to an 8-inch label.
- What type of sound and video files can the Platinum play?
The Platinum can play WAV sound files and WMV video files.
- Is Microsoft ActiveSync the only way to communicate to the Platinum?
While Active Sync is the way that most users will communicate with the Platinum, we do have FTP and Telnet software that can be loaded into the Platinum.
- Where can we find the Platinum Documentation?
The documentation can be found on the Paxar WEB site.
- What is the part number for the USB data cable?
The part number is 125892.
- What accessories do we have for the Platinum?
We have the following accessories:
| Holster.. | Part # M0PHOL0401 |
| Holster with belt & pouch.. | Part # M0PHOL0402 |
| Deluxe hand strap (medium/large).. | Part # 124053 |
| Petite Hand Strap (small/medium).. | Part # 126791 |
| Shoulder Strap.. | Part# 125681 |
| 4 Bay Battery Charger.. | Part# M09465 |
| Single bay Battery Charger.. | Part# M09462 |
| Extra Battery.. | Part# 12009502 |
| Screen Protector.. | Part# 125849 |
| Stylus.. | Part#125847 |
- Are there no-print zones on the Platinum label?
Yes, the no-print zone is the area at the beginning or end of a label, which cannot be imaged due to motor ramping or stock motion limitations. No-print zones also exist along the edge of the supply to account for supply drift.
| a | Leading Edge NPZ
There is no software imposed acceleration no-print zone. However, a 6 mm (0.235") no-print zone is recommended at the beginning of the label to ensure optimal print quality. |
| b | Trailing Edge of Label NPZ
The recommended deceleration No-Print zone is 3 mm (0.115"). Imposing on the deceleration No-Print Zone may lead to poor print quality or truncated formats. |
| c | Right side No-Print Zone
The recommended inside no-print zone is 1.5 mm (0.060”) to account for supply drift on supply less than 1.89" wide. For 2.0” wide supply, c = 0.055"
(2.0 -1.89)/2 |
| d | Left side No-Print Zone
The recommended outside no-print zone is 1.5 mm (0.060") to account for supply drift on supply less than 1.89” wide. For 2.0” wide supply, d = 0.055”
(2.0 -1.89)/2 |
| i | Image Width
The maximum value for i = 48 mm (1.89"). |
| p | Supply Width
For peel mode, w not to be less than 0.50" and not to exceed 2.05".
For non-peel mode, w not to be less than 0.50" and not to exceed 2.0". |
Supply
Tolerance | Supply Tolerance
Feed direction supply tolerance is ±0.76 mm (±0.030”), Black Mark Feed direction tolerance is 0.12 mm (±0.005”). |
9450 Printer FAQs
- My printer will not power on.
Check to insure you have a fully charged power source.
If you have a fully charged power source the unit has lost its application and will need to be re-flashed or sent in for service.
- My printer will not communicate.
Communication values are mismatched between the host and the printer serial ports. All parameters on the Host and Printer's Serial ports must match exactly.
Refer to the User's Manual for more information.
9460 and 9460PXIP Printers FAQs
- My printer keeps feeding blank labels and displaying 756 and/or 704 status code. What should I do?
- Turn off the printer. Verify the supplies are loaded correctly.
- Verify you have the correct supplies loaded in the printer.
This printer has a center justified die cut and black mark sensor. If the labels you are using have a black mark on the edge and not in the middle, they will not work.
- Verify the proper supply type is selected in your setup menu.
Refer to the Operator's Handbook for additional information.
- What is the password to access my printer?
The password required to enter the menu system is as follows (1-1-1-3-1), the left button = 1, the middle button = 2, and the right button = 3.
Refer to the Operator's Handbook for additional information.
- My printer is printing light. What should I do?
- Make sure the lever latches are closed completely and labels are loaded correctly.
- Check your printhead and/or platen roller to make sure they are free from obstruction and debris.
- Clean the printhead and/or platen roller using a cleaning pen or a cotton swab and isopropyl alcohol.
- My printer is not communicating. What should I do?
- The communication values may be mismatched between the host and the printer's serial port. Make sure all parameters on match exactly.
- Make sure you are sending valid data to the printer.
- For MPCL versions of the printer (printer version is shown on the display when turned on), invalid or non printer language is being sent. Also, check for a faulty or disconnected communications cable and/or check for host related issues that we cannot determine.
- Status Code 400:
This is typical with an AS/400 system. The following parameters are suggested when setting up your outqueue:
Host print transform- *yes
Mfr type and model- *wscst
Wrksta custom object- qwpdefault
Other configurations can be suggested, contact technical support: 1-800-543-6650.
- Status Code 411:
Framing Error. The baud rate values may be mismatched between the host and the printer serial port. Make sure all parameters on the Host and the Printer's Serial port match exactly.
- Status Code 418:
The printer has referenced a request that does not exist, referred to as "Noise on the Line". Electrical interference (Radios, Access Points, Heaters, Air Conditioners, etc.) could be picked up by the cable and random data bits may be received by the printer. Move the printer away from the interference.
- How do I configure my 9460PXIP printer to communicate on my network or peer to peer?
Install the Radio Configuration Utility from the CD that was shipped with the printer or download it here: Monarch® 9460IP™ Radio Configuration Utility (Version 1.0)
6015/6017 Printer FAQs
- My printer is printing light. What should I do?
Verify you are using the proper supplies for this printer.
Verify the front door is closed completely on both sides.
If using the 6015, verify that you have fully charged rechargeable batteries in the unit.
If using the 6017, verify that you have a fully charged battery or that it is plugged into a known good outlet.
- My 6015 does not communicate with my Palm 3 or SPT1500. What should I do?
Verify the communication values are set as follows:
- baud = 19200
- stop bits = 2
- data bits = 8
- parity = none
- flow control = rts/cts.
- My 6017 does not communicate with my SPT1700 or PPT2700. What should I do?
Verify the communication values are set as follows:
- baud = 19200
- stop bits = 1
- data bits = 8
- parity = none
- flow control = rts/cts.
- I have my PDA installed in the printer. How do I print?
Create a custom application on the PDA platform (E.g. Palm OS, Pocket PC, etc.) that opens the printer serial port and sends it data to print, or use a third party application (like ones from www.stevenscreek.com).
- What PDA's fit the 6015?
Any Palm™ III Series will fit. This includes Palm III, IIIC, Symbol® SPT1500/1550, various HandEra™ units, etc.
- What PDA's fit the 6017?
Symbol® SPT 1700 Series, SPT 1800 Series, PPT 2700 Series, PPT 2800 Series. Other Symbol models may fit with custom adapters or changes to the mount. Please contact our Product Line Marketing Manager for information on custom fitting your PDA to the 6017.
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